Quality in Innovative Clinical Research is achieved throughout our medical information service. Good leadership practices in our management team, comprehensive Standard Operating Procedures, detailed Operating Guidelines and extensive training of all call handling staff ensure consistency and compliance at all times. The foundation of Innovative Clinical Research Quality System is a set of controlled SOPs that are authorized by departmental heads and reviewed by a Quality representative to ensure consistency and compliance with applicable guidelines.
For each team member an individual training plan is defined and based on their previous experience and training. Further ongoing training is focused on role-based development, SOP and relevant regulatory updates.
It is our policy to provide services which conform to global regulations and guidelines and meet the requirements of our clients and to deliver them on time and without defects. We are fully committed to achieving a high standard of personal and corporate excellence. Our aim is to improve quality through continual review and this is an integral part of our operations.